Refund Policy

Last updated: September 2026

This Refund Policy explains when refunds may be issued for bookings made through Need A Witness UK. By making a booking, you agree to the terms below.

1. Booking Fees

1.1 Bookings require the applicable deposit or payment to secure the service.
1.2 Any non-refundable booking fee, if applicable, will be clearly shown before payment.
1.3 Any booking fee covers administration, allocation, and platform costs.

2. Customer Cancellations

If you need to cancel your booking:

• More than 24 hours before the ceremony: You may receive a refund of the witness fee, minus any non-refundable booking fee.
• Less than 24 hours before the ceremony: The booking becomes non-refundable.
• On the day of the ceremony: No refund is available.

2.4 All cancellation requests must be made in writing by email.

3. Cancellations by Need A Witness UK

In rare cases, a witness may become unavailable due to illness, emergency, or unforeseen circumstances. If we are unable to provide a replacement witness, you will receive:

• a full refund of the witness fee paid to us

We are not responsible for additional costs such as venue fees, registrar or ceremony-official fees, customer travel, accommodation, or other third-party expenses.

4. Witness No-Shows

If a witness does not arrive:

• we will attempt to send a replacement witness where possible
• if no replacement is available, you will receive a refund of the witness fee

Our liability is limited as set out in our Customer Terms & Conditions and Liability Disclaimer.

5. Late Arrivals

If a witness arrives late but still attends the ceremony, refunds are not normally issued. However, we may offer a partial goodwill refund at our discretion.

6. Incorrect Information Provided by the Customer

Refunds will not normally be issued where the witness service cannot be provided because:

• the ceremony date or time provided was incorrect
• the register office or registered/approved ceremony venue address was incorrect
• you failed to notify us of important changes
• the witness was unable to access the venue due to information or access requirements not provided to us

7. Processing Refunds

7.1 Refunds are issued to the original payment method where possible.
7.2 Refunds may take 3–10 working days to appear, depending on your bank or payment provider.
7.3 We reserve the right to refuse refunds where misuse or fraud is reasonably suspected.

8. Contact

To request a refund, please email:
needawitnessuk@gmail.com