Refund Policy

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This Refund Policy explains when refunds may be issued for bookings made through Need A Witness UK. By making a booking, you agree to the terms below.

1. Booking Fees

1.1 All bookings require payment in advance.
1.2 Any non‑refundable booking fee (if applicable) will be clearly shown at checkout.
1.3 The booking fee covers administration, allocation, and platform costs.

2. Customer Cancellations

If you need to cancel your booking:

• More than 24 hours before the ceremony: You may receive a refund of the witness fee, minus any non‑refundable booking fee.
• Less than 24 hours before the ceremony: The booking becomes non‑refundable.
• On the day of the ceremony: No refund is available.

2.4 All cancellation requests must be made in writing (email).

3. Cancellations by Need A Witness UK

In rare cases, a witness may become unavailable due to illness, emergency, or unforeseen circumstances. If we are unable to provide a replacement witness, you will receive:

• a full refund of the witness fee paid to us

We are not responsible for any additional costs such as venue fees, registrar fees, or travel expenses.

4. Witness No‑Shows

If a witness does not arrive:

• we will attempt to send a replacement witness where possible
• if no replacement is available, you will receive a refund of the witness fee

Our liability is limited to the amount you paid us for the witness service.

5. Late Arrivals

If a witness arrives late but still attends the ceremony, refunds are not normally issued. However, we may offer a partial goodwill refund at our discretion.

6. Incorrect Information Provided by the Customer

Refunds will not be issued if:

• the ceremony time provided was incorrect
• the venue address was incorrect
• you failed to notify us of changes
• the witness was unable to access the venue

7. Processing Refunds

7.1 Refunds are issued to the original payment method.
7.2 Refunds may take 3–10 working days to appear, depending on your bank.
7.3 We reserve the right to refuse refunds where misuse or fraud is suspected.

8. Contact

To request a refund, please email:
needawitnessuk@gmail.com