No‑Show Policy

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This No‑Show Policy explains what happens if a witness does not arrive for a confirmed booking. It forms part of the Customer Terms & Conditions for all bookings made through Need A Witness UK.

1. Our commitment

We aim to provide reliable, professional witnesses for all ceremonies. In the rare event that a witness becomes unavailable, we will make reasonable efforts to resolve the situation quickly.

2. Witnesses are independent contractors

Witnesses who attend ceremonies through our platform are self‑employed independent contractors. They are not employees of Need A Witness UK. This means:

• they choose which jobs to accept
• they manage their own schedules
• they are responsible for their own punctuality and conduct

3. If a witness is running late

If a witness is delayed, we will:

• contact the witness immediately
• update you as soon as we have information
• attempt to arrange a replacement if necessary

4. If a witness does not arrive

If a witness fails to attend without notice, we will take the following steps:

• attempt to send a replacement witness where possible
• offer a partial or full refund depending on the circumstances
• review the witness’s conduct and remove them from the platform if appropriate

5. Refunds

If we are unable to provide any witness for your ceremony, you will receive a refund of the witness fee paid to us. Refunds do not cover:

• venue costs
• registrar fees
• travel expenses
• any indirect or consequential losses

6. Your responsibilities

You must ensure that:

• the ceremony time and location provided to us are accurate
• you notify us immediately if your ceremony time changes
• you are reachable on the day of the ceremony

7. Our liability

Our total liability is limited to the amount you have paid us for the witness service. We are not responsible for delays or issues caused by:

• registrars
• venues
• traffic or travel disruptions
• third‑party suppliers

8. Updates to this policy

We may update this policy from time to time. The version in place at the time of your booking will apply to that booking.